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Table 6 & Figure 6: Customer management by license revenue and share by database system

Generic Keywords: (What are these?)
application spending, enterprise software research, information technology research, IT analysis, IT research, business integration, outsourcing, cost of outsourcing, IT spending, IT investment, market forecast, quantitative research, global application market, pharmaceutical, discrete manufacturing

Publication Date: 01-JUN-04
Format: PDF
Price: $100.00
Delivery: Immediate Online Access
    

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This is a section of the Full Report:
The Customer Management Applications Report, 2003-2008

Publication Date: 01-JUN-04
Format: PDF
Price: $2,500.00
Delivery: Immediate Online Access
    

Description

This report provides targeted marketing and competitive information on key application markets of Customer Relationship Management (CRM) including analytics, marketing automation, sales force automation, call centers, and Web self-service. The report lists the top 50 to 100 vendors as well as their revenue, growth, and market share. It also segments them by vertical expertise, customer size, and geography. It also shows the preferred operating systems and databases of these vendor's customers.
This report is useful in answering the following questions:
• How big is the existing/future market?
• Who are the significant vendors that participate in this market?
• Where are growth opportunities in the market: midtier versus large, industries, geographies?

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Figure 1: Customer management market total revenue 2003 - 2008 (PDF document -- $100.00)
Figure 2: Top 10 customer management vendors by 2003 total revenue share (PDF document -- $100.00)
Figure 6: Customer management license revenue share by database system 2003 (PDF document -- $100.00)
Figure 11: Customer management total revenue forecast by revenue type 2003 - 2008 (PDF document -- $100.00)
Figure A: 2004 customer management budget (PDF document -- $100.00)
Figure AA: The buyer-seller disconnect (PDF document -- $100.00)
Figure B: Change in customer management budget 2004 & 2005 (PDF document -- $100.00)
Figure C: Who funds customer management projects (PDF document -- $100.00)
Figure D: Customer management budget allocation - vertical & company size (PDF document -- $100.00)
Figure E: Penetration of customer management applications (PDF document -- $100.00)
Figure F: Business process improvements (PDF document -- $100.00)
Figure G: Use of customer management applications (PDF document -- $100.00)
Figure H: Types of customer management software in use and planned (PDF document -- $100.00)
Figure I: Use of customer management vendor software (PDF document -- $100.00)
Figure J: Benefits of customer management applications (PDF document -- $100.00)
Figure K: Experienced implementation failures and did not go live (PDF document -- $100.00)
Figure L: Success of customer management projects determined by (PDF document -- $100.00)
Figure M: Maintenance versus new development (PDF document -- $100.00)
Figure N: Allocation of head count investments (PDF document -- $100.00)
Figure O: Frequency of upgrades (PDF document -- $100.00)
Table 1: Customer management vendors ranked by 2003 customer management revenue (PDF document -- $100.00)
Table 2: Customer management vendors ranked by 2003 customer management license revenue (PDF document -- $100.00)
Table 3 & Figure 3: Customer management total revenue & share by revenue type 2002 - 2003 (PDF document -- $100.00)
Table 4 & Figure 4: Customer management license revenue & share by application segment 2002 - 2003 (PDF document -- $100.00)
Table 5 & Figure 5: Customer management license revenue & share by operating system 2002 - 2003 (PDF document -- $100.00)
Table 6 & Figure 6: Customer management by license revenue and share by database system (PDF document -- $100.00)
Table 7 & Figure 7: Customer management license revenue & share by customer company size (PDF document -- $100.00)
Table 8 & Figure 8: Customer management license revenue & share by geographic region 2002 - 2003 (PDF document -- $100.00)
Table 9 & Figure 9: Customer management license revenue & share by vertical industry 2002 - 2003 (PDF document -- $100.00)
Table 10 & Figure 10: Customer management license revenue & share by sales channel 2002 - 2003 (PDF document -- $100.00)
Table 11: Customer management total revenue forecast by revenue type 2003 - 2008 (PDF document -- $100.00)
Table 12: Customer management total revenue share 2003 - 2008 (PDF document -- $100.00)
Table 13: Customer management total revenue growth rates 2003 - 2008 (PDF document -- $100.00)
Table 14: Customer management total revenue forecast be geographic region 2003 - 2008 (PDF document -- $100.00)
Table 15: Customer management total revenue share by geographic region 2003 - 2008 (PDF document -- $100.00)
Table 16: Customer management total revenue growth rates by geographic region 2003 - 2008 (PDF document -- $100.00)
Table 17: Customer management total revenue forecast by application segment 2003 - 2008 (PDF document -- $100.00)
Table 18: Customer management total revenue share by application segment 2003 - 2008 (PDF document -- $100.00)
Table 19: Customer management total revenue growth rates by application segment 2003 - 2008 (PDF document -- $100.00)
Table A: Use of customer management applications - vertical & company size (PDF document -- $100.00)

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