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Publication Details
The Customer Management Spending Report, 2005-2006

Generic Keywords: (What are these?)
application spending, enterprise software research, information technology research, IT analysis, IT research, business integration, outsourcing, cost of outsourcing, IT spending, IT investment, market forecast, quantitative research, global application market, pharmaceutical, discrete manufacturing

Publication Date: 31-MAY-05
Pages: 39
Format: PDF
Price: $2,500.00
Delivery: Immediate Online Access
    

Description

This report provides targeted marketing and competitive information on key application markets of Customer Relationship Management (CRM) including analytics, marketing automation, sales force automation, call centers, and Web self-service. The report lists the top 50 to 100 vendors as well as their revenue, growth, and market share. It also segments them by vertical expertise, customer size, and geography. It also shows the preferred operating systems and databases of these vendor's customers.
This report is useful in answering the following questions:
• How big is the existing/future market?
• Who are the significant vendors that participate in this market?
• Where are growth opportunities in the market: midtier versus large, industries, geographies?

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Figure 1: 2005 customer management budget (PDF document -- $100.00)
Figure 2: 2005 customer management budget by company size (PDF document -- $100.00)
Figure 3: Change in customer management budget (PDF document -- $100.00)
Figure 4: Change in customer management budget, 2005 versus 2006 (PDF document -- $100.00)
Figure 5: Who funds customer management projects, 2004¿2006 (PDF document -- $100.00)
Figure 6: Customer management budget allocation, 2004 versus 2005 (PDF document -- $100.00)
Figure 7: Business process importance (PDF document -- $100.00)
Figure 8: Customer-related processes, IT executive versus LOB executive (PDF document -- $100.00)
Figure 9: Business process improvements, IT executive versus LOB executive (PDF document -- $100.00)
Figure 10: Business drivers by industry segment (PDF document -- $100.00)
Figure 11: Deployment of customer management applications (PDF document -- $100.00)
Figure 12: Use of customer management applications (PDF document -- $100.00)
Table 1: Use of customer management applications by vertical segment and company size (PDF document -- $100.00)
Figure 13: Hosted/ASP-based strategy (PDF document -- $100.00)
Table 2: Hosted/ASP-based strategy by company size (PDF document -- $100.00)
Figure 14: Hosted/ASP-based strategy, manufacturing versus services (PDF document -- $100.00)
Figure 15: Types of customer management software, in use and planned (PDF document -- $100.00)
Figure 17: Success of customer management, manufacturing versus services (PDF document -- $100.00)
Figure 18: Implementation and use of customer management applications (PDF document -- $100.00)
Figure 19: Implementation failures (PDF document -- $100.00)
Figure 20: Maintenance versus new development, 2004-2006 (PDF document -- $100.00)
Figure 21: Allocation of head count investments, 2004 versus 2005 (PDF document -- $100.00)
Figure 22: Frequency of upgrades, 2004 versus 2005 (PDF document -- $100.00)

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