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Table 2: 2003 deployment of enterprise software

Generic Keywords: (What are these?)
application spending, enterprise software research, information technology research, IT analysis, IT research, business integration, outsourcing, cost of outsourcing, IT spending, IT investment, market forecast, quantitative research, global application market, pharmaceutical, discrete manufacturing

Publication Date: 01-SEP-03
Format: PDF
Price: $100.00
Delivery: Immediate Online Access
    

Description

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This is a section of the Full Report:
The CRM Application Spending Report, 2003-2005

Publication Date: 01-SEP-03
Format: PDF
Price: $2,500.00
Delivery: Immediate Online Access
    

Description

This essential market research reference report is focused on the demand for customer relationship management (CRM) applications. It is based on an annual survey of technology end users, the study provides insight into purchasing trends by industry and company size. The reports provides IT spending, IT operating budget versus Capex budget, future investment trends, IT investment drivers, and application use by industry.

The report can be used to answer such strategic questions such as:
• What industries or segments have higher/lower technology budgets?
• What are the trends in technology spending?
• How do investment priorities vary by segment?
• What are the major strategic issues that concern today's C-level executive?

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Figure 1: 2003 IT budget as a percentage of total company revenue (PDF document -- $100.00)
Figure 11: 2003 customer management budget - in-house versus vendor strategy (PDF document -- $100.00)
Figure 10: 2003 customer management budget (PDF document -- $100.00)
Figure 12: Customer management software - maintenance versus new development (PDF document -- $100.00)
Figure 13: Customer management software - maintenance versus development CRM versus ERP (PDF document -- $100.00)
Figure 14: Who funds the customer management budget (PDF document -- $100.00)
Figure 15: Allocation of internal third-party headcount to customer management investment - manufacturing versus services (PDF document -- $300.00)
Figure 16: Allocation of internal third-party headcount customer management investment by company size (PDF document -- $100.00)
Figure 17: Brand of customer management software currently using & planning to use in next 12 months (PDF document -- $100.00)
Figure 18: Success of most recent customer management implementation (PDF document -- $100.00)
Figure 2: 2003 - 2004 growth in IT operating & capital budget (PDF document -- $100.00)
Figure 3: 2003 IT budget allocation (PDF document -- $100.00)
Figure 4: Enterprise software budget allocation - 2003 versus 2004 (PDF document -- $100.00)
Figure 5: Reasons for currently evaluating & implementing customer management software (PDF document -- $100.00)
Figure 6: Future plans for current customer management software - next 12 months (PDF document -- $100.00)
Figure 7: Frequency of customer management upgrades (PDF document -- $100.00)
Figure 8: Customer management application ares currently use and plan to use (PDF document -- $100.00)
Figure 9: Customer management application areas currently use and plan to use - manufacturing versus services (PDF document -- $100.00)
Figure A: Industries (PDF document -- $100.00)
Figure B: Title of respondent (PDF document -- $100.00)
Figure C: 2002 total company revenue (PDF document -- $100.00)
Figure D: Total number of employees (PDF document -- $100.00)
Table 1: 2003 IT investments - new versus operational costs (PDF document -- $100.00)
Table 2: 2003 deployment of enterprise software (PDF document -- $100.00)
Table 3: Business drivers behind customer management software installations (PDF document -- $100.00)
Table 4: Customer management application areas currently use and plan to use (PDF document -- $100.00)
Table 5: Brand of customer management software currently use and plan to use in next 12 months (PDF document -- $100.00)

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